Shipping & Returns

Shipping

We ship all of our products in the United States by using USPS Priority Mail.  Depending upon where you live, your package should arrive in 2-3 days from the date it is shipped.  You will receive an email once the package has been sent which will include the tracking number. 

Yarnover Truck Return Policy

We want you to be happy with your purchases. If you receive an item that is not to your liking in some way, please know you are welcome to return it for store credit. You have 30 days from your purchase date to request a return.

Yarns must be returned in the original condition (not wound), from a non-smoking environment, and

We are unable to accept returns of sale merchandise, Trunk show items, and special orders of gift certificates.

We do not refund the original shipping cost, nor do we pay for the return shipping.

Return Process

If you would like to return one or more items from your order…

1. Email us ([email protected]) with your name, order number, and item(s) you wish to return.
2. Wait for our email confirmation with directions for shipping the item(s) back.
3. Ship the items as directed (you might consider insuring your return since we can only give you a refund for items that actually arrive back to us safely).
4. We will email you a confirmation after we have processed your return and issued your credit, typically within 2 business days of receiving the return.